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LSB Insights: credit and essential spending

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What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.

LSB Insights: credit and essential spending Read More >

What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.

Upcoming Emerging Risk Forum

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Rising economic and regulatory pressures are reinforcing the need for strategic and proactive means of managing risk among financial services firms. Join us on Thursday 25 March for the LSB’s virtual Emerging Risk Forum with insights and discussion on the challenges and opportunities posed by today’s business environment, including changes to culture and remote working, financial inclusion, digital transformation and more.

Upcoming Emerging Risk Forum Read More >

Rising economic and regulatory pressures are reinforcing the need for strategic and proactive means of managing risk among financial services firms. Join us on Thursday 25 March for the LSB’s virtual Emerging Risk Forum with insights and discussion on the challenges and opportunities posed by today’s business environment, including changes to culture and remote working, financial inclusion, digital transformation and more.

The customer journey in a digital world: part two

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How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers

The customer journey in a digital world: part two Read More >

How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers

Response to Government support schemes for SMEs

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We welcome the additional support measures for SMEs that the Government announced in this afternoon’s budget in order to help them navigate out of lockdown. However, banks and financial service providers need to continue to step up and rally around the SME community.

Response to Government support schemes for SMEs Read More >

We welcome the additional support measures for SMEs that the Government announced in this afternoon’s budget in order to help them navigate out of lockdown. However, banks and financial service providers need to continue to step up and rally around the SME community.

The customer journey in a digital world: new thought piece

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In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.

The customer journey in a digital world: new thought piece Read More >

In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.

The customer journey in a digital world: innovation and good outcomes digital workshop

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Innovation and the pace of change in financial technology means more choice and access for customers, but what risks could it present and how can these be overcome to ensure good customer outcomes in the digital journey?

The customer journey in a digital world: innovation and good outcomes digital workshop Read More >

Innovation and the pace of change in financial technology means more choice and access for customers, but what risks could it present and how can these be overcome to ensure good customer outcomes in the digital journey?

2020: The Year in Insight

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This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.

2020: The Year in Insight Read More >

This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.

Review of Effective Warnings provision of the CRM Code published by the LSB

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Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.

Review of Effective Warnings provision of the CRM Code published by the LSB Read More >

Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.