The LSB is an independent oversight body working in the financial services industry, we promote fair lending and help our registered firms deliver fair outcomes for personal and business customers. We are unable to provide advice to consumers or investigate complaints about our registered firms.
If you have a complaint about your financial product provider, please contact the firm for details of its complaints process. You may also wish to contact the Financial Ombudsman Service, which is an independent body set up to deal with disputes between financial services providers and consumers: www.financial-ombudsman.org.uk
For media queries relating to the CRM code, contact Lola Reid at Portland Communications:
Telephone: 020 7554 1751