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Answering any questions you have

We’re happy to answer any questions you might have about us, our work or the Standards of Lending Practice themselves. Simply complete the form and we will respond within 5 working days.

Please note that the LSB cannot investigate individual complaints as this is the role of the Financial Ombudsman Service, if you wish to make a complaint about your lender please visit

Or contact us directly:


Telephone: 020 7012 0085


Lending Standards Board | 5th Floor Abbey House | 74-76 St John Street |  London EC1M 4DZ