Contact us

Answering any questions you have

Contact us

We’re happy to answer any questions you might have about us, our work or the Standards of Lending Practice themselves. Simply send us an email and we will respond within 5 working days.

For media queries relating to the CRM code, contact Lola Reid at Portland Communications:


We promote fair lending and we help financial services product providers deliver fair customer outcomes, however, we do not have statutory powers which means we are unable to investigate or deal with customer complaints.

If you have a complaint about your financial product provider, we would recommend that you contact them in the first instance. Where you feel you have not received a satisfactory solution to your complaint, you can also contact the Financial Ombudsman Service. For more information, please visit 


Telephone - 020 7012 0085

Address - Lending Standards Board, 5th Floor Abbey House, 74-76 St John Street, London EC1M 4DZ