Contact

Get in touch

General Enquiries

contactus@lstdb.org.uk
020 7012 0085
5th Floor Abbey House, 74-76 St John
Street, London EC1M 4DZ

For Press & Media

Kate Evans
Aspectus Group:
lsb@aspectusgroup.com
020 7242 8867

Complaints about financial service providers

The LSB is an independent oversight body working in the financial services industry. We are unable to provide advice to consumers or investigate complaints about our registered firms.

If you are worried that you have been a victim of a scam it is important to make contact with your bank, building society, or payment service provider immediately, using the number on the back of your debit, credit or prepaid card or by visiting their website.

Please note, the LSB is not a complaints body and therefore cannot offer advice to customers or investigate any individual complaints or scam cases. The Financial Ombudsman Service is responsible for handling complaints between financial service providers and their customers. Find out more on our Consumers page.

Registering with the LSB signals a commitment to deliver the highest standards of customer treatment.

Find out more about registration.

Send us a message

If you cannot find the contacts details you are looking for, please fill out the form below and we will get back to you as soon as possible. Please note, we are unable to provide advice to consumers or investigate complaints about our registered firms.