Contact us

The LSB is an independent oversight body working in the financial services industry. We are unable to provide advice to consumers or investigate complaints about our registered firms.

If you have a complaint about your financial product provider, please contact the firm for details of its complaints process. You may also wish to contact the Financial Ombudsman Service, which is an independent body set up to deal with disputes between financial services providers and consumers:


For all media queries, please email Kate Evans at Aspectus Group: or call 020 7242 8867.


Telephone - 020 7012 0085

If you think you have fallen victim to an authorised push payment scam, please contact your bank using the number on the back of your debit/credit card or via the contact details on their website. 


Address - Lending Standards Board, 5th Floor Abbey House, 74-76 St John Street, London EC1M 4DZ

Please note that in line with government guidelines, the LSB team are currently working remotely.