Answering any questions you have
We’re happy to answer any questions you might have about us, our work or the Standards of Lending Practice themselves. Simply send us an email and we will respond within 5 working days.
We promote fair lending and we help financial services product providers deliver fair customer outcomes, however, we do not have statutory powers which means we are unable to investigate or deal with customer complaints.
If you have a complaint about your financial product provider, we would recommend that you contact them in the first instance. Where you feel you have not received a satisfactory solution to your complaint, you can also contact the Financial Ombudsman Service. For more information, please visit https://www.financial-ombudsman.org.uk/