Contact us

The LSB is an independent oversight body working in the financial services industry. We are unable to provide advice to consumers or investigate complaints about our registered firms.

If you have a complaint about your financial product provider, please contact the firm for details of its complaints process. You may also wish to contact the Financial Ombudsman Service, which is an independent body set up to deal with disputes between financial services providers and consumers:


For media queries relating to the CRM code, contact Lola Reid at Portland Communications:


Telephone: 0845 030 6073

For all other media enquiries, please contact:


Telephone - 020 7012 0085

If you think you have fallen victim to an authorised push payment scam, please contact your bank using the number on the back of your debit/credit card or via the contact details on their website. 


Address - Lending Standards Board, 5th Floor Abbey House, 74-76 St John Street, London EC1M 4DZ