Resources and information
Access a wide range of information and useful insight
This document sets out how the LSB will take forward its mission and strategy to drive fair customer outcomes within financial services through independent oversight.
Summary Report: Review of approach to reimbursement of customers –provision R2(1) (c) of the CRM Code for APP scams
Read the CRM Summary Report – Reasonable basis for belief.
Read our newsletter article about the series of thought pieces we have launched to support registered firms and their customers during this challenging time.
Read our newsletter article about the FCA’s recognition of the Standards of Lending Practice for business customers and what this means for registered firms and their customers.
Read the Access to Banking Standard summary report February 2020.
Access the summary report here
Read about the past, present and future of the LSB, as we celebrate our 10th anniversary.
Read our Mission and Strategy for the 2020s.