Resources and information
Access a wide range of information and useful insight
Insight & Support provide considerations for firms dealing with customers who may be apprehensive about living in the ‘new normal’ in this thought piece.
The Contingent Reimbursement Model Code (CRM Code) launched on 28 May 2019 and has now been in place for over a year. Having assumed governorship of the CRM Code on 1 July 2019, the LSB are carrying out a full review of the effectiveness of the Code and its impact on consumers and the industry, one-year post-implementation.
As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
This document sets out how the LSB will take forward its mission and strategy to drive fair customer outcomes within financial services through independent oversight.
Summary Report: Review of approach to reimbursement of customers –provision R2(1) (c) of the CRM Code for APP scams
Read the CRM Summary Report – Reasonable basis for belief.
Read our newsletter article about the series of thought pieces we have launched to support registered firms and their customers during this challenging time.
Read our newsletter article about the FCA’s recognition of the Standards of Lending Practice for business customers and what this means for registered firms and their customers.