Driving fair customer outcomes

Our mission is to drive fair customer outcomes within financial services through independent oversight.

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Latest News

The customer journey in a digital world: innovation and good outcomes digital workshop

Innovation and the pace of change in financial technology means more choice and access for customers, but what risks could it present and how can these be overcome to ensure good customer outcomes in the digital journey?

2020: The Year in Insight

This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.

Review of Effective Warnings provision of the CRM Code published by the LSB

Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.