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Our mission is to drive fair customer outcomes within financial services through independent oversight.

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Latest News

Response to Government support schemes for SMEs

We welcome the additional support measures for SMEs that the Government announced in this afternoon’s budget in order to help them navigate out of lockdown. However, banks and financial service providers need to continue to step up and rally around the SME community.

CRM Code review roadmap published by the LSB

As part of our review of the CRM Code, we have published a roadmap outlining the upcoming activity we will be undertaking in 2021.

Azzurro Associates becomes an interim registered firm to the Standards of Lending Practice for business customers

Today the LSB is pleased to announce that commercial debt solution provider, Azzurro Associates, has become an interim registered firm to the Standards of Lending Practice for business customers. The move signals their commitment to uphold the highest of standards in the treatment of their customers.