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Insight & Support
Find out more about the practical and collaborative approach of Insight and Support, from training to business reviews, providing support and adding value.
Latest News
The customer journey in a digital world: innovation and good outcomes digital workshop
Innovation and the pace of change in financial technology means more choice and access for customers, but what risks could it present and how can these be overcome to ensure good customer outcomes in the digital journey?
2020: The Year in Insight
This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.
Review of Effective Warnings provision of the CRM Code published by the LSB
Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.