Driving fair customer outcomes

Our mission is to drive fair customer outcomes within financial services through independent oversight.

Discover how we work

Sign up to our newsletter

Latest News

Review of the Access to Banking Standard

Maintaining access to cash and banking services is essential for local communities. Today we launch a review of the Access to Banking Standard which aims to minimise the impact of bank branch closures, to determine whether it remains effective in driving fair outcomes.

Mental Health Awareness Week – using nature to nurture wellbeing

This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.

Standards for all: delivering good outcomes regardless of size

In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.