Driving fair customer outcomes

Our mission is to drive fair customer outcomes within financial services through independent oversight.

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Latest News

Blog: I refuse to remote work any longer….I’m connected working. 

As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working. Read the blog here.

Coronavirus; working through it

In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.

Response to the launch of Bounce Back Loan Scheme (BBLS)

The LSB supports the steps taken to assist business customers experiencing disruption caused by the coronavirus pandemic.