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Our mission is to drive fair customer outcomes within financial services through independent oversight.

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Latest News

World Mental Health Day: Raising awareness to raise standards

As part of our commitment to World Mental Health Day, we are working with four charities to raise awareness of the impact of mental health on financial wellbeing.

Atom bank becomes an interim registered firm with the LSB’s Standards of Lending Practice for business customers

We are delighted to announce challenger bank, Atom bank, is the latest interim registered firm of the LSB’s Standards of Lending Practice for business customers.

LSB completes CRM Code consultation period

On Wednesday 15 July 2020, the LSB launched a formal review of the Contingent Reimbursement Model Code for authorised push payment (APP) scams (the CRM Code). This review is being carried out to better understand how effective the Code has been one year on in achieving its objectives, as well as to understand the impact […]