Driving fair customer outcomes

Our mission is to drive fair customer outcomes within financial services through independent oversight.

Discover how we work

Sign up to our newsletter

Latest News

The customer journey in a digital world: new thought piece

In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.

The customer journey in a digital world: innovation and good outcomes digital workshop

Innovation and the pace of change in financial technology means more choice and access for customers, but what risks could it present and how can these be overcome to ensure good customer outcomes in the digital journey?

2020: The Year in Insight

This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.