Discover how we work
Insight & Support
Find out more about the practical and collaborative approach of Insight and Support, from training to business reviews, providing support and adding value.
Latest News
Mental Health Awareness Week – using nature to nurture wellbeing
This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.
Standards for all: delivering good outcomes regardless of size
In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.
Keeping it simple: the fight against jargon and unsuitable comms
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.