Identifying challenges: supporting those with non-standard identification
It goes without saying that …
Identifying challenges: supporting those with non-standard identification Read More >
All
Virgin Money becomes an interim registered firm with the Lending Standards Board’s Contingent Reimbursement Model (CRM) Code
Independent regulatory body, the Lending …
Turning a Corner – joint LSB and IFT report launched
Coronavirus and the steps taken …
Turning a Corner – joint LSB and IFT report launched Read More >
LSB issues warning to CRM Code signatories over Authorised Push Payment (APP) scams
Today, we have launched a report assessing signatory firms’ progress against the CRM Code, specifically their approach to the reimbursement of customers who have fallen victim to APP fraud.
Review of the Access to Banking Standard
Maintaining access to cash and banking services is essential for local communities. Today we launch a review of the Access to Banking Standard which aims to minimise the impact of bank branch closures, to determine whether it remains effective in driving fair outcomes.
Mental Health Awareness Week – using nature to nurture wellbeing
This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.
Standards for all: delivering good outcomes regardless of size
In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.