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FCA confirms recognition for the LSB’s update to Standards for CBILS and BBLS lending
The FCA has confirmed that the formal recognition of the Standards of Lending Practice for business customers has been maintained and that recognition now covers the updates to the Standards issued by the LSB to take account of the Government’s new coronavirus lending schemes.
Response to the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers
The LSB welcomes the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers.
Life after lockdown – supporting case studies and guidance notes
As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.
Coronavirus Insights Series 2: Life after lockdown.
Insight & Support have published their second Coronavirus insights series: Life after lockdown.
Review of the CRM Code
The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.
Blog: I refuse to remote work any longer….I’m connected working.
As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working. Read the blog here.
Coronavirus; working through it
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
Response to the launch of Bounce Back Loan Scheme (BBLS)
The LSB supports the steps taken to assist business customers experiencing disruption caused by the coronavirus pandemic.