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CRM Code review roadmap published by the LSB
As part of our review of the CRM Code, we have published a roadmap outlining the upcoming activity we will be undertaking in 2021.
Review of the CRM Code for Authorised Push Payment (APP) scams published by the LSB
We have published a set of recommendations based on our recent consultation on the CRM Code for APP scams.
The customer journey in a digital world: new thought piece
In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.
The customer journey in a digital world: innovation and good outcomes digital workshop
Innovation and the pace of change in financial technology means more choice and access for customers, but what risks could it present and how can these be overcome to ensure good customer outcomes in the digital journey?
2020: The Year in Insight
This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.
Review of Effective Warnings provision of the CRM Code published by the LSB
Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.
Improving the odds of a good outcome: tier restrictions and problem gambling
How can financial service firms identify the early signs of problem gambling in order to support customers? As the tier system returns, now is the time to act to protect customers who are most at risk. Find out more about problem gambling and how you can protect customers here.
Why banks must be the future of funding and more for SMEs
The looming threat of a no-deal Brexit, coupled with a second national lockdown, promises a difficult winter for SMEs on top of what has already been a challenging year. Emma Lovell, Chief Executive of the LSB, explores why current uncertainty in the public sector is driving the private sector to step up and meet the needs of its SME business customers.