The customer journey in a digital world: new thought piece21 January 2021
Innovation in financial services means more choice and greater access for customers. But with new technologies, products and services inevitably come new risks. So how do firms protect their customers and keep pace with the speed the industry is currently innovating at? In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age. Read the thought piece here and find out about our upcoming workshop here.