Driving up industry standards. Meet the Board.
Board member since
Emma joined the LSB in April 2020. She is responsible for the strategic and operational management of the organisation. Emma works closely with the LSB Board and team, stakeholders and partners to ensure that the LSB fulfils its renewed mission and strategy to drive fair outcomes and the highest standards of consumer protection within financial services through independent and rigorous oversight.
Having trained initially as a solicitor, Emma has worked in law firms across the South coast and in London. She was most recently CEO for a UK trade association for insolvency and restructuring professionals.
Emma holds a Bachelor of Laws degree from University College London, the post-graduate Legal Practice Course certificate and is a facilitator for the Leadership Trust organisation, helping to develop the skills of current and future leaders.
Board member since 2017
Chris is a key industry figure and has had a strong focus on fair consumer outcomes for many years. He has a wealth of experience gained through ministerial, chief executive, chair and director roles, covering a wide range of organisations in the financial services industry, including statutory and voluntary regulation and consumer bodies. His current non-exec roles include Chair of both the Financial Inclusion Commission and the Equity Release Council Standards Board and Member of the Treasury FinTech Development Panel. Chris is also an Independent Director with the Current Account Switch Service run by Pay.UK. His former executive roles include Director of Financial Capability with the Financial Services Authority and CEO of two national charities. He is a Trustee of the Money and Mental Health Policy Institute and is a former Trustee of The Money Charity, GambleAware and Family and Childcare Trust.
Board member since 2018
Graham has recently completed 5 years as CEO of The UK Cards Association overseeing its integration into UK Finance. He is currently General Manager of UK Payments Administration Ltd directing its transitioning into the New Payments Systems Operator.
Graham spent over 30 years in RBS developing specialisms in Corporate Banking and more recently in Card Payments, becoming a leading Card Payments industry figure through various key industry representative positions. After leaving RBS in 2009, he was Head of Card Acceptance for MasterCard UK & Ireland.
Board member since 2018
Liz Barclay is a Radio and TV Broadcaster and Producer; writer and author. She is a consumer champion who is Vice-Chair of the Financial Inclusion Commission, a member of the Fundraising Regulator Standards Board, The Equity Release Council Standards Board and the Ofgem Consumer Progress Panel. She is an Ambassador for the Money Advice Trust and IPSE the organisation for freelancers and the self-employed and was formally Chair of the Money Advice Liaison Group. She was recently appointed Small Business Commissioner.
Liz also works with CCA Global on customer service standards and is passionate about improving trust, service and engagement – raising the bar across the charity, public and private sectors. She coaches in communication and presentation skills working with small business, charities and on a one-to-one basis with CEO and senior managers across sectors. She chairs national and international conferences and produces comms, customer service and finance webinars. She was until recently Deputy Chair of the Financial Services Compensation Scheme, Chair of Citizens Advice Camden and the Credit Union Foundation and a member of the Financial Services Consumer Panel.
Board member since 2018
Elaine Kempson is Emeritus Professor of Personal Finance and Social Policy Research at the University of Bristol and Associate Professor at Oslo Metropolitan University. Elaine has 35 years’ experience of conducting research and contributing to policy development on all aspects of personal financial services both in the UK and internationally. She has held a number of senior advisory positions including trustee and non-executive director of the Standard Life Foundation, member of the Money Advice Service Financial Capability Strategy Board, adviser to the Central Bank of Ireland on consumer protection, non-executive director role at the UK Financial Ombudsman Service, member of the HM Treasury Financial Inclusion Task Force, and member of the Department for Work and Pensions’ Social Security Advisory Committee. In 2007 Elaine was awarded a CBE for services to the financial services industry.
Board member since 2019
Mark is an investor, advisor and commercial leader within the Fintech lending space and plays an active role in executive advisory for a number of UK and US based Fintech’s and starter banks. Having spent over 15 years working across the main UK corporate banks such as HSBC, RBS and Santander he has led teams and business’s that have provided a range of funding and lending products to SME’s and large corporates and has pro-actively moved into the private equity and Fintech space over the past few years. His specific expertise includes corporate finance, trade finance, asset finance and commercial finance and he currently works in the leadership team of one of the UK’s first receivable finance and loan Fintech companies.
Board member since 2020
Prior to his Director role, Mark acted as Interim Chief Executive of the LSB and has had a nearly forty-year career of public service. From 2010, he led the Financial Services Compensation Scheme for nine years, transforming its capability in the wake of the financial crisis so that it is able to protect consumers in the event of major failures and putting many of its services on-line. Before FSCS, Mark was a civil servant in both policy and delivery roles. This culminated in Director-General roles in both Home Office where he was responsible for counter-terrorism, organised crime and International work from 2002 to 2005 and in HM Treasury where he was the Managing Director for Budget, Tax and Welfare between 2005 and 2010. Mark has also worked as a civil servant on education, employment and welfare issues.