Lunch 'n' Learn - Episode 2: Signposting Our new Lunch ‘n’ Learn podcast episode focuses on the benefits of effective signposting, what this means in practice, and how firms can signpost to... Published November 12, 2021 LSB's Call for Input: Findings Report The outcomes from our latest industry consultation on the CRM Code as part of our oversight work to ensure the effective detection, prevention, and response... Published November 4, 2021 Better reviews, better outcomes: bereavement & the customer journey - summary You can download a copy of this thought piece summary here.



Customer journey reviews (CJRs) are an extremely valuable way for firms to explore how...
Published October 28, 2021
Better reviews, better outcomes: bereavement & the customer journey - full piece You can download a copy of this thought piece here.



Customer journey reviews (CJRs) are an extremely valuable way for registered firms to explore how...
Published October 28, 2021

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Latest resources from the LSB

Read the latest resources from the LSB, the primary self-regulatory body for the banking and lending industry, including summary reports, publications, insights pieces and development projects.

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