Coronavirus Insights Series 2: Life after lockdown – Supporting customers

Insight & Support provide considerations for firms dealing with customers who may be apprehensive about living in the ‘new normal’ in this thought piece.

Review of the CRM Code

The Contingent Reimbursement Model Code (CRM Code) launched on 28 May 2019 and has now been in place for over a year. Having assumed governorship of the CRM Code on 1 July 2019, the LSB are carrying out a full review of the effectiveness of the Code and its impact on consumers and the industry, one-year post-implementation.

I refuse to remote work any longer….I’m connected working

As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.

Coronavirus; working through it – summary

In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.

The LSB’s Business Plan & Budget 2020/21

This document sets out how the LSB will take forward its mission and strategy to drive fair customer outcomes within financial services through independent oversight. 

Summary Report: Review of approach to reimbursement of customers –provision R2(1) (c) of the CRM Code for APP scams

Read the CRM Summary Report – Reasonable basis for belief.

Coronavirus; working through it 

Read our newsletter article about the series of thought pieces we have launched to support registered firms and their customers during this challenging time.

FCA Recognition of the Business Standards

Read our newsletter article about the FCA’s recognition of the Standards of Lending Practice for business customers and what this means for registered firms and their customers.