Olivia Bamber

The LSB’s Business Plan & Budget 2021/22

/

We are pleased to release our Business Plan & Budget for the 2021/22 financial year. Our key priorities remain grounded in driving forward fair customer outcomes within financial services through independent oversight.

The LSB’s Business Plan & Budget 2021/22 Read More >

We are pleased to release our Business Plan & Budget for the 2021/22 financial year. Our key priorities remain grounded in driving forward fair customer outcomes within financial services through independent oversight.

LSB Insights: credit and essential spending

/

What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.

LSB Insights: credit and essential spending Read More >

What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.

Upcoming Emerging Risk Forum

/

Rising economic and regulatory pressures are reinforcing the need for strategic and proactive means of managing risk among financial services firms. Join us on Thursday 25 March for the LSB’s virtual Emerging Risk Forum with insights and discussion on the challenges and opportunities posed by today’s business environment, including changes to culture and remote working, financial inclusion, digital transformation and more.

Upcoming Emerging Risk Forum Read More >

Rising economic and regulatory pressures are reinforcing the need for strategic and proactive means of managing risk among financial services firms. Join us on Thursday 25 March for the LSB’s virtual Emerging Risk Forum with insights and discussion on the challenges and opportunities posed by today’s business environment, including changes to culture and remote working, financial inclusion, digital transformation and more.

The customer journey in a digital world: part two

/

How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers

The customer journey in a digital world: part two Read More >

How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers

Response to Government support schemes for SMEs

/

We welcome the additional support measures for SMEs that the Government announced in this afternoon’s budget in order to help them navigate out of lockdown. However, banks and financial service providers need to continue to step up and rally around the SME community.

Response to Government support schemes for SMEs Read More >

We welcome the additional support measures for SMEs that the Government announced in this afternoon’s budget in order to help them navigate out of lockdown. However, banks and financial service providers need to continue to step up and rally around the SME community.

Azzurro Associates becomes an interim registered firm to the Standards of Lending Practice for business customers

/

Today the LSB is pleased to announce that commercial debt solution provider, Azzurro Associates, has become an interim registered firm to the Standards of Lending Practice for business customers. The move signals their commitment to uphold the highest of standards in the treatment of their customers.

Azzurro Associates becomes an interim registered firm to the Standards of Lending Practice for business customers Read More >

Today the LSB is pleased to announce that commercial debt solution provider, Azzurro Associates, has become an interim registered firm to the Standards of Lending Practice for business customers. The move signals their commitment to uphold the highest of standards in the treatment of their customers.

The customer journey in a digital world: new thought piece

/

In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.

The customer journey in a digital world: new thought piece Read More >

In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.