We are pleased to release our Business Plan & Budget for the 2021/22 financial year. Our key priorities remain grounded in driving forward fair customer outcomes within financial services through independent oversight.

Looking ahead, we’ll be undertaking a number of strategic actions including rolling out a programme of thematic reviews focused on the Standards of Lending Practice for business customers, completing our review of the personal Standards, implementing recommendations from our CRM Code review, undertaking a full review of the Access to Banking Standard, and a follow-up to the effective warnings thematic review.

Read our full Business Plan & Budget here.