CRM Code

Coronavirus; working through it

In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.

Coronavirus; working through it Read More >

In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.

Review of approach to reimbursement of customers summary report published by the LSB

We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.

Review of approach to reimbursement of customers summary report published by the LSB Read More >

We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.

LSB becomes governance and oversight body for the Contingent Reimbursement Model Code for Authorised Push Payment Scams.

As of 1 July, the LSB has taken over responsibility for the governance and oversight of the code, which increases consumer protection standards and will help reduce the number of APP scams.

LSB becomes governance and oversight body for the Contingent Reimbursement Model Code for Authorised Push Payment Scams. Read More >

As of 1 July, the LSB has taken over responsibility for the governance and oversight of the code, which increases consumer protection standards and will help reduce the number of APP scams.