CRM Code

Updates to CRM Code made by the LSB

The LSB has published updates to the Code, requiring signatory firms receiving scam payments to play a greater role in protecting the customer, by putting in place measures to stop such transfers.

Aftercare, not an afterthought

By providing advice and support to victims of APP scams through appropriate and effective aftercare, firms can support their customers whilst minimising the risk of them becoming repeat victims of these crimes.