LSB response to PSR statement on APP fraud reimbursement
The Payment Systems Regulator’s (PSR) …
LSB response to PSR statement on APP fraud reimbursement Read More >
CRM Code
Updates to CRM Code made by the LSB
The LSB has published updates to the Code, requiring signatory firms receiving scam payments to play a greater role in protecting the customer, by putting in place measures to stop such transfers.
Aftercare, not an afterthought
By providing advice and support to victims of APP scams through appropriate and effective aftercare, firms can support their customers whilst minimising the risk of them becoming repeat victims of these crimes.
Memorandum of Understanding between the LSB and PSR published
We have today published a Memorandum of Understanding with Payments Systems Regulator (PSR), demonstrating our joint commitment to a collaborative working relationship.
Review of adherence to the CRM Code published by the LSB
Signatories to the Contingent Reimbursement Model Code (CRM Code) have made considerable efforts to crackdown on scam transactions, though room for improvement remains
Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice
As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.
Mental Health Awareness Week – the impact of loneliness
Hugh Webster, Insight Manager Before …
Mental Health Awareness Week – the impact of loneliness Read More >
Virgin Money achieves full registration to the CRM Code
Virgin Money, the UK’s sixth …
Virgin Money achieves full registration to the CRM Code Read More >