The new rules for Authorised Push Payment fraud reimbursement – and what they mean for scam prevention
Emma Lovell, Chief Executive, LSB […]
Emma Lovell, Chief Executive, LSB
CRM Code
LSB response to PSR statement on APP fraud reimbursement
The Payment Systems Regulator’s (PSR)
LSB response to PSR statement on APP fraud reimbursement Read More >
The Payment Systems Regulator’s (PSR)
Updates to CRM Code made by the LSB
The LSB has published updates to the Code, requiring signatory firms receiving scam payments to play a greater role in protecting the customer, by putting in place measures to stop such transfers.
Updates to CRM Code made by the LSB Read More >
The LSB has published updates to the Code, requiring signatory firms receiving scam payments to play a greater role in protecting the customer, by putting in place measures to stop such transfers.
Aftercare, not an afterthought
By providing advice and support to victims of APP scams through appropriate and effective aftercare, firms can support their customers whilst minimising the risk of them becoming repeat victims of these crimes.
Aftercare, not an afterthought Read More >
By providing advice and support to victims of APP scams through appropriate and effective aftercare, firms can support their customers whilst minimising the risk of them becoming repeat victims of these crimes.
Memorandum of Understanding between the LSB and PSR published
We have today published a Memorandum of Understanding with Payments Systems Regulator (PSR), demonstrating our joint commitment to a collaborative working relationship.
Memorandum of Understanding between the LSB and PSR published Read More >
We have today published a Memorandum of Understanding with Payments Systems Regulator (PSR), demonstrating our joint commitment to a collaborative working relationship.
Review of adherence to the CRM Code published by the LSB
Signatories to the Contingent Reimbursement Model Code (CRM Code) have made considerable efforts to crackdown on scam transactions, though room for improvement remains
Review of adherence to the CRM Code published by the LSB Read More >
Signatories to the Contingent Reimbursement Model Code (CRM Code) have made considerable efforts to crackdown on scam transactions, though room for improvement remains
Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice
As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.
Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice Read More >
As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.
Mental Health Awareness Week – the impact of loneliness
Hugh Webster, Insight Manager Before
Mental Health Awareness Week – the impact of loneliness Read More >
Hugh Webster, Insight Manager Before
Updates to CRM Code made to protect more customers
A series of updates to
Updates to CRM Code made to protect more customers Read More >
A series of updates to
International Perspective – Scams: Looking forward: Priorities and opportunities – speech
LSB Chief Executive, Emma Lovell,
LSB Chief Executive, Emma Lovell,