This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.
The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.
The Co-operative Bank signs up to voluntary CRM Code, which is governed by the LSB, to help protect customers from push payment scams
Mark Neale shares his thoughts on how key players in the industry could collaborate to both prevent scams and provide a cure if they do occur.
LSB has established an Advisory Group to support its stewardship of the new Contingent Reimbursement Model Code for Authorised Push Payments.
As of 1 July, the LSB has taken over responsibility for the governance and oversight of the code, which increases consumer protection standards and will help reduce the number of APP scams.
