CRM Code

Standards for all: delivering good outcomes regardless of size

In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda. 

Standards for all: delivering good outcomes regardless of size Read More >

In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda. 

Updates to the CRM Code published by the LSB

Today, we have published updates to the CRM Code for APP scams following a full review of the Code earlier this year. The amendments include the introduction of a governance framework for signatory firms and updates to the no-blame funding wording.

Updates to the CRM Code published by the LSB Read More >

Today, we have published updates to the CRM Code for APP scams following a full review of the Code earlier this year. The amendments include the introduction of a governance framework for signatory firms and updates to the no-blame funding wording.

Review of Effective Warnings provision of the CRM Code published by the LSB

Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.

Review of Effective Warnings provision of the CRM Code published by the LSB Read More >

Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.

Let’s talk about keeping your money safe – Talk Money Week

This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.

Let’s talk about keeping your money safe – Talk Money Week Read More >

This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.

Review of the CRM Code

The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.

Review of the CRM Code Read More >

The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.