Aftercare, not an afterthought

APP scams can have devastating emotional impacts on victims, not to mention the financial distress they cause; that is why aftercare forms a fundamental part of the CRM Code. By providing advice and support to victims of APP scams through appropriate and effective aftercare, firms can support their customers whilst minimising the risk of them becoming repeat victims of these crimes.

Our new thought piece for signatory firms to the Code focuses on the importance of timely and effective aftercare. Read more.

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