Insights and articles

With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?

As part of our commitment to World Mental Health Day, we are working with four charities to raise awareness of the impact of mental health on financial wellbeing.

Insight & Support’s latest thought piece considers how firms can ‘understand the characteristics of the customer’ when investigating a case under the CRM Code.

As part of their new Coronavirus insights series: Life After Lockdown, Insight & Support have created a training session for Registered Firms on supporting customers after lockdown.

Insight & Support provide considerations for firms dealing with customers who may be apprehensive about living in the ‘new normal’ in this thought piece.

As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.

In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.

Insight & Support have launched a series of thought pieces for registered firms to help support them and their customers during this challenging time. This article focuses on the impact coronavirus is having on SME businesses and what registered firms can do to support those SME’s who may be experiencing financial difficulty during these challenging times.

Insight & Support have launched a series of thought pieces for registered firms to help support them and their customers during this challenging time. This article focuses on how scams are potentially impacted by COVID-19, and provides firms with insights and considerations to help them respond to this increased risk ensuring the best possible outcomes for their customers.

Insight & Support are delivering a series of work focused on vulnerability in the personal customer space, designed specifically for our registered Debt Collection Agencies and Debt Purchase Firms.