Insight & Support’s latest thought piece considers how firms can ‘understand the characteristics of the customer’ when investigating a case under the CRM Code.
Insight & Support’s latest thought piece considers how firms can ‘understand the characteristics of the customer’ when investigating a case under the CRM Code.
As part of their new Coronavirus insights series: Life After Lockdown, Insight & Support have created a training session for Registered Firms on supporting customers after lockdown.
Life after lockdown – supporting case studies and guidance notes Read More >
As part of their new Coronavirus insights series: Life After Lockdown, Insight & Support have created a training session for Registered Firms on supporting customers after lockdown.
Insight & Support provide considerations for firms dealing with customers who may be apprehensive about living in the ‘new normal’ in this thought piece.
Coronavirus Insights Series 2: Life after lockdown – Supporting customers Read More >
Insight & Support provide considerations for firms dealing with customers who may be apprehensive about living in the ‘new normal’ in this thought piece.
As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.
I refuse to remote work any longer….I’m connected working Read More >
As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
Coronavirus; working through it – summary Read More >
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
Insight & Support have launched a series of thought pieces for registered firms to help support them and their customers during this challenging time. This article focuses on the impact coronavirus is having on SME businesses and what registered firms can do to support those SME’s who may be experiencing financial difficulty during these challenging times.
Insights Series 1: Coronavirus; working through it Part 3: SME Financial Difficulty Read More >
Insight & Support have launched a series of thought pieces for registered firms to help support them and their customers during this challenging time. This article focuses on the impact coronavirus is having on SME businesses and what registered firms can do to support those SME’s who may be experiencing financial difficulty during these challenging times.
Insight & Support have launched a series of thought pieces for registered firms to help support them and their customers during this challenging time. This article focuses on how scams are potentially impacted by COVID-19, and provides firms with insights and considerations to help them respond to this increased risk ensuring the best possible outcomes for their customers.
Insight & Support have launched a series of thought pieces for registered firms to help support them and their customers during this challenging time. This article focuses on how scams are potentially impacted by COVID-19, and provides firms with insights and considerations to help them respond to this increased risk ensuring the best possible outcomes for their customers.
Insight & Support are delivering a series of work focused on vulnerability in the personal customer space, designed specifically for our registered Debt Collection Agencies and Debt Purchase Firms.
Insights Summary – Vulnerability Series: DCAs and DPFs – Empowering Agents Read More >
Insight & Support are delivering a series of work focused on vulnerability in the personal customer space, designed specifically for our registered Debt Collection Agencies and Debt Purchase Firms.
Insight & Support have launched the first thought piece in the Coronavirus Series; working through it, aiming to support registered firms and their customers during this challenging time. This article provides considerations for firms on identifying and supporting vulnerable customers during the pandemic.
Insights Series 1: Coronavirus; working through it. Part 1: Vulnerable customers Read More >
Insight & Support have launched the first thought piece in the Coronavirus Series; working through it, aiming to support registered firms and their customers during this challenging time. This article provides considerations for firms on identifying and supporting vulnerable customers during the pandemic.
Read our newsletter article about the series of thought pieces we have launched to support registered firms and their customers during this challenging time.
Coronavirus; working through it Read More >
Read our newsletter article about the series of thought pieces we have launched to support registered firms and their customers during this challenging time.
