Identifying challenges: supporting those with non-standard identification
Members Page Content Registered firms …
Identifying challenges: supporting those with non-standard identification Read More >
Category: Insights and articles
Standards for all: delivering good outcomes regardless of size
In the face of a complex regulatory landscape, ensuring good customer outcomes is vital for financial services firms, no matter their size. Read the start of our latest series to find out how this is possible via our Codes and Standards here.
Keeping it simple: the fight against jargon and unsuitable comms
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why, in today’s fast-paced environment, keeping it simple with communications can hold the key to customer engagement in financial services.
Insights Summary – Vulnerability Series DCA DPF – Refresher E-learning Review
Insight & Support are delivering series of work focusing on vulnerability in the personal customer space, designed specifically for our registered Debt Collection Agencies and Debt Purchase Firms. This summary forms the second part of this series, focusing on vulnerability refresher e-learning.
LSB Insights: credit and essential spending
What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.
The customer journey in a digital world: part two
The level of innovation and pace of change in digital means that new challenges and opportunities may arise that differ from those faced in ‘traditional’ non-digital channels. With this in mind, the LSB is continuing to work with firms in the digital space to share examples of best practice relating to delivering good customer outcomes.
The customer journey in a digital world: innovation and good outcomes
Innovation and the pace of change in financial technology means more choice and greater access for customers. There are also risks, with new products and offerings being introduced which, without proper consideration, could lead to unintended consequences. By thinking about the customer journey in the digital space, firms can consider how to tailor their products and services to ensure good customer outcomes.