A Day in the Life – Insight Manager
In this series of blog …
Category: Insights and articles
Standards for all: Delivering good outcomes regardless of size: Part 2: Assurance
Without assurance measures in place, firms cannot be confident that they are treating their customers fairly and delivering good outcomes.
Culture and the CRM Code: why culture matters to good outcomes
This thought piece looks at the importance of culture within firms as it relates to the Contingent Reimbursement Model Code for Authorised Push Payment Scams (the CRM Code).
Why the CRM Code’s protections are here to stay
The industry-supported Contingent Reimbursement Model …
Standards for all: delivering good outcomes regardless of size
In the face of a complex regulatory landscape, ensuring good customer outcomes is vital for financial services firms, no matter their size. Read the start of our latest series to find out how this is possible via our Codes and Standards here.