The Code

Click here to get your copy of the Contingent Reimbursement Model Code for Authorised Push Payment Scams.

Authorised Push Payment Scam – Information for Customers

Click here to get information for consumers on the Code.

What happens if I have been a victim of a scam?

If you are worried that you might have been a victim of a scam it is important to make contact with your bank, building society or other payment provider immediately, using the number on the back of your debit, credit or prepaid card or by visiting their website.  The sooner you make contact the more chance you have of getting your money back so don’t delay or try to check things out yourself.

If you have been a victim of a scam and don’t have access to any money because it’s all been taken, tell your bank as they may be able to help you. You can also contact the Citizens Advice consumer helpline: 03454 04 05 06 or visit https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/

If you have been a victim of a scam and are finding it hard to recover from the experience, contact Victim Support on 08 08 16 89 111 or by visiting www.victimsupport.org.uk

The Financial Ombudsman Service (FOS) https://www.financial-ombudsman.org.uk/ will continue to be the organisation responsible for handling complaints between financial businesses and their customers.

Firms that have signed up to the Code are:

Barclays Bank UK PLC

  • Barclays

HSBC Bank plc

  • HSBC
  • First Direct
  • M&S Bank

Lloyds Banking Group

  • Lloyds Bank plc
  • Halifax
  • Bank of Scotland plc
  • Intelligent Finance

Metro Bank plc

National Westminster Bank Plc

  • Royal Bank of Scotland plc
  • National Westminster Bank Plc
  • Ulster Bank (Northern Ireland)

Nationwide Building Society

Santander UK plc

  • Santander
  • Cahoot
  • Cater Allen Limited

Starling Bank