Access to Banking Standard
From 1 April 2023, following recommendations made by the Lending Standards Board in December 2021, the LSB will no longer provide oversight of the Access to Banking Standard.
Access to Banking
Insights Series 3: Assurance. Part 2 – Culture and QA: checking for best practice
As part of our latest insights series, we breakdown quality assurance and how financial services firms’ culture plays a significant part in this.
Review of the Access to Banking Standard
Maintaining access to cash and banking services is essential for local communities. Today we launch a review of the Access to Banking Standard which aims to minimise the impact of bank branch closures, to determine whether it remains effective in driving fair outcomes.
Standards for all: delivering good outcomes regardless of size
In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.
Industry guidance on the Access to Banking Standard published by the LSB
We have published guidance on the Access to Banking Standard, sharing examples of good practice to help drive fair outcomes for customers and local communities impacted by bank branch closures.
Access to Banking Standard summary report February 2020
We have published a summary report of the Access to Banking Standard.