In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.

Today we’re outlining the impetus behind a new three-part series, looking at the challenges of a changing regulatory environment, why our Codes and Standards are designed for any applicable firm keen to implement best practice, and how governance, oversight and training can be achieved regardless of size or resources.

Read the introduction to the series here.