Shada Nasrullah, Compliance Manager at the LSB, is at the Collection, Debt Sale & Purchase Conference today.
Shada will be on a panel at the conference discussing the topic of vulnerable customers, with a particular focus on:
- Identifying and acting on customer vulnerability
- Against the backdrop of regulation, how are creditors classifying vulnerability?
- Current thinking and successful strategies to improve customer treatment and journey
- Internal processes for handling vulnerable customers: Identification, categorisation and treatment
- Best practice for communication and engagement
Find out more about the Conference at https://www.creditstrategy.co.uk/events/cdsp-conference-