2021 has been another extraordinary year, with many individuals and businesses impacted by the disruption and challenges caused by coronavirus. During this time, the Insight team at the LSB has worked to support our registered firms to embed the Standards of Lending Practice and the other Codes we oversee. This has been achieved through a wide range of activities, from forums and training sessions, to thought pieces, articles, and podcasts.
Within this Year in Insight piece, we will revisit some of the key insights from over the last twelve months and provide considerations for delivering better customer outcomes.
Download a copy of Year in Insight.