Statement of roles and responsibilities between the LSB and the Financial Ombudsman Services

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

These are cookies that are required for the administration and operation of the Site. Some cookies that we use are necessary for the Site to function properly and to enable you to move around the Site and use its features.

Cookie	Duration	Description
_grecaptcha	persistent	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of the website.
_GRECAPTCHA	179 days	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of the website.
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Analytics

We may use third party analytics service providers for website traffic analysis and reporting. Third party analytics service providers generate statistical and other information about the use of the Site by using third party cookies. They allow us to recognise and count the number of visitors and to see how often visitors return to the Site, how long they stay and how visitors move around the Site when they are using it. This helps us to improve the Site, for example, it helps users to find what they are looking for easily. The information generated relating to the Site may be used to create reports about the use of the Site and the third-party analytics service provider will store this information.

Cookie	Duration	Description
_ga	2 years	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat	1 day	Used by Google Analytics to throttle request rate.
_gid	1 day	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Registering with the LSB signals a commitment to deliver the highest standards of customer treatment. Find out more about registering.

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Registering with the LSB signals a commitment to deliver the highest standards of customer treatment.

Find out more about registering.