Keeping it simple: the fight against jargon and unsuitable comms

In today’s fast-paced environment, jargon can help to create a common language, shared identity, and stronger culture within financial services firms. But is there a risk that non-inclusive communications could lead to bad customer outcomes? In our latest article, Harry Hughes, Senior Insight & Support Manager at the LSB, explains why keeping it simple with communications holds the key to good customer outcomes. Read the article here.

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