In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.
Today, we are launching revised Standards of Lending Practice for personal customers as part of our mission to drive fair customer outcomes in financial services.
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
We are delighted to announce that Salary Finance has become a registered firm with the LSB.
Read more about our 3-year strategy and how we continue to help firms deliver good customer outcomes.
The new Standards set out the commitments made by lenders to their personal customers.
