As the latest instalment in our new blog series ‘A Day In The Life’ – we present to you Jess Roberts, Insight Manager at the LSB. Jess is responsible for supporting firms to embed the Standards and Codes through insight and training.
We talk to Jess about her role at the LSB and her priorities as part of the Insight team, helping firms achieve good customer outcomes.
“We want the insight we provide to be relevant to all registered firms, from senior management when thinking about implementing their overall strategy, to the advisors supporting customers on the first line. To do this means having a mix of channels when delivering insight and considering what is the best medium for certain messages.”
Read more on what Jess has to say here.