CRM Code

Review of Effective Warnings provision of the CRM Code published by the LSB

Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.

Review of Effective Warnings provision of the CRM Code published by the LSB Read More >

Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.

Review of the CRM Code

The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.

Review of the CRM Code Read More >

The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.

Review of approach to reimbursement of customers summary report published by the LSB

We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.

Review of approach to reimbursement of customers summary report published by the LSB Read More >

We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.

LSB becomes governance and oversight body for the Contingent Reimbursement Model Code for Authorised Push Payment Scams.

As of 1 July, the LSB has taken over responsibility for the governance and oversight of the code, which increases consumer protection standards and will help reduce the number of APP scams.

LSB becomes governance and oversight body for the Contingent Reimbursement Model Code for Authorised Push Payment Scams. Read More >

As of 1 July, the LSB has taken over responsibility for the governance and oversight of the code, which increases consumer protection standards and will help reduce the number of APP scams.