The LSB – Lending Standards Board – provided independent oversight of the financial services sector between 2009 and 2025, innovating and working with businesses that offer financial products and services to deliver better outcomes for their customers. 

Operating outside the UK’s statutory regulatory framework, our Standards and Codes provided unique protections for consumers and small businesses. By pioneering an outcomes-focused approach to customer treatment – rather than relying on a prescriptive, rules-based approach – we played a key role in changing how the financial services sector tackled inclusion, accessibility, support for customers in financial difficulty or vulnerable circumstances, and its response to Authorised Push Payment scams. 

This website preserves a record of our legacy and impact, our Standards and Codes, and our insight and innovation activity. To understand how the LSB worked to deliver better customer outcomes in the financial services sector, you can read our final report: Mind the Gap – Independent Oversight & Customer Outcomes in Financial Services.