Mark joined the LSB in March 2020. He is responsible for monitoring registered firms’ compliance with the LSB’s Standards and Codes, and managing day-to-day relationships with firms, providing support and guidance where needed to ensure they adhere to the Standards and deliver the best outcomes for their customers.
Mark has over 7 years of experience working within debt recovery. He has held various regulatory compliance, quality assurance and audit-based roles, focusing on monitoring internal operational departments, conducting thematic reviews and ensuring that any new changes to regulation were implemented within organisations’ core policies and procedures.
