Kajal joined the LSB in March 2020. She is responsible for monitoring registered firms’ compliance with the LSB’s Standards and Codes, and managing day-to-day relationships with firms, providing support and guidance where needed to ensure they adhere to the Standards and deliver the best outcomes for their customers.
Prior to joining LSB, Kajal held senior compliance consultancy roles in several different sectors, including consumer credit, banking and insurance, providing advice and guidance to firms on regulatory matters. During this time, Kajal was involved in process implementation, policy development, compliance monitoring and training on matters including quality assurance, risk, fraud, treating customers fairly, vulnerable customers and financial difficulty.
