Jess Roberts - Insight & Support Manager

Jess joined the LSB in October 2019 as Insight & Support Manager.  She provides firms with tailored programmes and runs sessions to help them to deliver the best customer outcomes.  Jess has experience delivering training and can support you running thought provoking workshops with colleagues across the business.

Prior to joining the LSB, Jess worked as a Partnerships Manager for the Money Advice Trust.  At the Trust Jess was responsible for managing relationships with banks and building societies, including managing donation income of circa £5m.  With four and a half years’ experience working for a debt advice charity, Jess has a background partnering with banks and building societies support their customers in financial difficulty.