Emma joined the LSB in April 2020. She is responsible for the strategic and operational management of the organisation. Emma works closely with the LSB Board and team, stakeholders and partners to ensure that the LSB fulfils its renewed mission and strategy to drive fair outcomes and the highest standards of consumer protection within financial services through independent and rigorous oversight.
Having trained initially as a solicitor, Emma has worked in law firms across the South coast and in London. She was most recently CEO for a UK trade association for insolvency and restructuring professionals.
Emma holds a Bachelor of Laws degree from University College London, the post-graduate Legal Practice Course certificate and is a facilitator for the Leadership Trust organisation, helping to develop the skills of current and future leaders.