Anna Roughley - Head of Insight and Support
Anna joined the LSB in 2016 offering firms a range of flexible, pragmatic and informal methods of support and guidance on meeting the standards through experience in financial services, debt recovery and legal services regulations and guidelines. Anna also conducts benchmarking exercises and exploratory work and facilitates calibration sessions for firms.
Prior to joining the LSB Anna was Head of Risk and Compliance and Deputy Money Laundering Reporting Officer for Wright Hassall LLP with responsibility for the firm’s compliance under the dual regulation of the FCA and SRA. Focussing on the practical application and interpretation of the regulations Anna implemented training platforms and re-shaped and built compliance frameworks and governance structures. Before that Anna gained compliance and risk experience over 7 years at HSBC in insurance, early arrears and collections both internally and through the assessment of conduct risk for an outsource panel. Anna has assisted firms to implement customer centric solutions through the provision of best practice ideas.