This document sets out how the LSB will take forward its mission and strategy to drive fair customer outcomes within financial services through independent oversight.

The LSB’s Business Plan & Budget was drafted prior to the challenges presented by the COVID-19 pandemic. Although we intend to continue with our programme of work for 2020/21, we may need to adapt the timing of our planned deliverables, and we will continuously review our work to ensure that we are focusing on the right things and adapting our approach where necessary but in line with our Mission and Strategy. We’ll keep in touch with and update our registered firms and stakeholders throughout this financial year about how we can best work together to meet and overcome the challenges faced as a result of the pandemic.

Read the Business plan & Budget 2020/21.