The meaning of life experience: contact centre staff and customer outcomes – summary

Does the life experience of customer contact agents have an impact on the service customers receive? Our new research explores the impact of life experience on customer outcomes, highlighting the importance and risks of applying personal life experience to your customer service to enhance company culture and improve customer outcomes.

Affordability Assessments and Repayment Plans (2016)

Click the above link to view the Standards Development Project – Affordability Assessments and Repayment Plans.