Improving the odds of a good outcome: tier restrictions and problem gambling

How can financial service firms identify the early signs of problem gambling in order to support customers? Find out more about problem gambling and how you can protect customers.

The power of shared experience and local lockdowns

With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?

I refuse to remote work any longer….I’m connected working

As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.

Coronavirus; working through it 

Read our newsletter article about the series of thought pieces we have launched to support registered firms and their customers during this challenging time.

FCA Recognition of the Business Standards

Read our newsletter article about the FCA’s recognition of the Standards of Lending Practice for business customers and what this means for registered firms and their customers.