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Blog: The power of shared experience and local lockdowns
With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?
Lending Standards Board and UK Finance publish guidance for LIBOR transition
In partnership with UK Finance, we are publishing new guidance for firms in facilitating LIBOR transition for their SME business customers.
World Mental Health Day: Raising awareness to raise standards
As part of our commitment to World Mental Health Day, we are working with four charities to raise awareness of the impact of mental health on financial wellbeing.
Atom bank becomes an interim registered firm with the LSB’s Standards of Lending Practice for business customers
We are delighted to announce challenger bank, Atom bank, is the latest interim registered firm of the LSB’s Standards of Lending Practice for business customers.
LSB completes CRM Code consultation period
On Wednesday 15 July 2020, the LSB launched a formal review of the Contingent Reimbursement Model Code for authorised push payment (APP) scams (the CRM Code). This review is being carried out to better understand how effective the Code has been one year on in achieving its objectives, as well as to understand the impact […]
FCA confirms recognition for the LSB’s update to Standards for CBILS and BBLS lending
The FCA has confirmed that the formal recognition of the Standards of Lending Practice for business customers has been maintained and that recognition now covers the updates to the Standards issued by the LSB to take account of the Government’s new coronavirus lending schemes.
Response to the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers
The LSB welcomes the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers.
Life after lockdown – supporting case studies and guidance notes
As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.