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Mental Health Awareness Week – using nature to nurture wellbeing
This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.
Standards for all: delivering good outcomes regardless of size
In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.
Keeping it simple: the fight against jargon and unsuitable comms
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.
Updates to the CRM Code published by the LSB
Today, we have published updates to the CRM Code for APP scams following a full review of the Code earlier this year. The amendments include the introduction of a governance framework for signatory firms and updates to the no-blame funding wording.
The power of prevention in the fight against APP fraud
Authorised Push Payment (APP) fraud has reached unprecedented levels in the UK, as criminal organisations have adapted to and capitalised upon the impact of Covid-19 over the last year. Recent statistics from UK Finance show that APP fraud has increased in value and volume from 2019 to 2020, with losses up 5 percent to £479million […]
The LSB launches revised Standards of Lending Practice for personal customers
Today, we are launching revised Standards of Lending Practice for personal customers as part of our mission to drive fair customer outcomes in financial services.
Call for Input for the CRM Code issued by the LSB
Today we are issuing a Call for Input around the CRM Code, seeking to explore the findings from the review in more detail.
Emerging Risk Forum March 2021
Thank you to everyone who attended and contributed to our virtual Emerging Risk Forum yesterday. Bringing together compliance professionals from registered and non-registered firms across the industry, the Forum created a space for insightful discussions on emerging risks and how best to prepare for them.