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Why banks must be the future of funding and more for SMEs
The looming threat of a no-deal Brexit, coupled with a second national lockdown, promises a difficult winter for SMEs on top of what has already been a challenging year. Emma Lovell, Chief Executive of the LSB, explores why current uncertainty in the public sector is driving the private sector to step up and meet the needs of its SME business customers.
The meaning of life experience
Does the life experience of customer contact agents have an impact on the service customers receive? Our new research explores the impact of life experience on customer outcomes, highlighting the importance and risks of applying personal life experience to your customer service to enhance company culture and improve customer outcomes.
Let’s talk about keeping your money safe – Talk Money Week
This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.
Industry guidance on the Access to Banking Standard published by the LSB
We have published guidance on the Access to Banking Standard, sharing examples of good practice to help drive fair outcomes for customers and local communities impacted by bank branch closures.
Blog: The power of shared experience and local lockdowns
With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?
Lending Standards Board and UK Finance publish guidance for LIBOR transition
In partnership with UK Finance, we are publishing new guidance for firms in facilitating LIBOR transition for their SME business customers.
World Mental Health Day: Raising awareness to raise standards
As part of our commitment to World Mental Health Day, we are working with four charities to raise awareness of the impact of mental health on financial wellbeing.
Atom bank becomes an interim registered firm with the LSB’s Standards of Lending Practice for business customers
We are delighted to announce challenger bank, Atom bank, is the latest interim registered firm of the LSB’s Standards of Lending Practice for business customers.