The Credit Card Market Study Remedies

Designed to improve customers’ awareness of their borrowing, repayment patterns and associated costs.

CCMS Remedies

The LSB is responsible for the oversight of four of the industry led remedies which flowed from the Financial Conduct Authority’s (FCA) final Credit Card Market Study report.

Previously a standalone document, from 8 April 2021, the requirements below are now incorporated into the Standards of Lending Practice for personal customers. While the remedies represent an industry wide agreement, not all firms are signatories to the Standards of Lending Practice for personal customers.

Download the Standards: personal customers

Download the Information for Practitioners – personal Standards

Coming soon

Credit card customers on a promotional rate are better prepared to make timely and informed decisions about the options open to them when this rate comes to an end.

Borrowing prompts help customers to take account of their spending, to make timely and informed decisions about how they use their credit card and avoid incurring an over limit charge.

Allowing customers to set a more convenient payment date for future statements enables them to exercise greater control over their credit card account.

Customers are able to exercise greater control over how their credit limit is managed through the provision of clear information and easier ways to express their preferences regarding unsolicited increases in their limit.

Registered firms, log in to access DCO letters and other resources

Registered firms only.
Why register? or

Statement of lender and borrower responsibilities – personal Standards

Statement of commitment and borrower responsibilities – personal Standards

Signing up to our Standards and Codes signals a commitment to deliver the highest standards in customer treatment

More Standards & Codes

Standards of Lending Practice: business customers

Standards of Lending Practice: personal customers

Contingent Reimbursement Model Code (CRM Code)

Access to Banking Standard