Topics
Vulnerability
The customer journey in a digital world: innovation and good outcomes digital workshop
Innovation and the pace of change in financial technology means more choice and access for customers, but what risks could it present and how can these be overcome to ensure good customer outcomes in the digital journey?
2020: The Year in Insight
This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.
Improving the odds of a good outcome: tier restrictions and problem gambling
How can financial service firms identify the early signs of problem gambling in order to support customers? As the tier system returns, now is the time to act to protect customers who are most at risk. Find out more about problem gambling and how you can protect customers here.
World Mental Health Day: Raising awareness to raise standards
As part of our commitment to World Mental Health Day, we are working with four charities to raise awareness of the impact of mental health on financial wellbeing.
Response to the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers
The LSB welcomes the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers.
Life after lockdown – supporting case studies and guidance notes
As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.
Coronavirus Insights Series 2: Life after lockdown.
Insight & Support have published their second Coronavirus insights series: Life after lockdown.
Coronavirus; working through it
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.