Topics
Vulnerability
Response to the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers
The LSB welcomes the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers.
Life after lockdown – supporting case studies and guidance notes
As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.
Coronavirus Insights Series 2: Life after lockdown.
Insight & Support have published their second Coronavirus insights series: Life after lockdown.
Coronavirus; working through it
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
Summary Report: Financial Services Vulnerability Taskforce Principles and recommendations: Review of progress towards implementation
The LSB has published its summary report.
Blog: Our new report – supporting business customers in vulnerable circumstances
Dave Pickering blogs on the LSB’s joint report with the Money Advice Trust on vulnerability in the business customer context.
Supporting business customers in vulnerable circumstances
LSB and Money Advice Trust have published new research on supporting business customers in vulnerable circumstances.
Improving the support to vulnerable customers through data-sharing
Research from the University of Bristol explores whether data sharing between financial firms can improve their ability to identify and support vulnerable customers. Read more.