Topics
Vulnerability
Coronavirus; working through it
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
Summary Report: Financial Services Vulnerability Taskforce Principles and recommendations: Review of progress towards implementation
The LSB has published its summary report.
Blog: Our new report – supporting business customers in vulnerable circumstances
Dave Pickering blogs on the LSB’s joint report with the Money Advice Trust on vulnerability in the business customer context.
Supporting business customers in vulnerable circumstances
LSB and Money Advice Trust have published new research on supporting business customers in vulnerable circumstances.
Improving the support to vulnerable customers through data-sharing
Research from the University of Bristol explores whether data sharing between financial firms can improve their ability to identify and support vulnerable customers. Read more.
Vulnerability: the challenges and opportunities in the digital space
Innovate Finance and LSB roundtable: summary and outcome. Read more here.
Customer vulnerability in the digital space: challenges and opportunities
We are hosting a roundtable on this topic on 13 December in London. Read more.