Topics
Contingent Reimbursement Model Code (CRM) for Authorised Push Payment Scams
Review of the CRM Code
The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.
Coronavirus; working through it
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
Review of approach to reimbursement of customers summary report published by the LSB
We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.
Blog: So what’s the legacy?
Mark Neale reflects on his time as Chief Executive of the LSB.
The Co-operative Bank signs up to CRM Code
The Co-operative Bank signs up to voluntary CRM Code, which is governed by the LSB, to help protect customers from push payment scams
Blog: Payment scams: why prevention is better than cure, but harder to achieve
Mark Neale shares his thoughts on how key players in the industry could collaborate to both prevent scams and provide a cure if they do occur.
LSB establishes Advisory Group
LSB has established an Advisory Group to support its stewardship of the new Contingent Reimbursement Model Code for Authorised Push Payments.
LSB becomes governance and oversight body for the Contingent Reimbursement Model Code for Authorised Push Payment Scams.
As of 1 July, the LSB has taken over responsibility for the governance and oversight of the code, which increases consumer protection standards and will help reduce the number of APP scams.