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Contingent Reimbursement Model Code (CRM) for Authorised Push Payment Scams
Standards for all: delivering good outcomes regardless of size
In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda.
Updates to the CRM Code published by the LSB
Today, we have published updates to the CRM Code for APP scams following a full review of the Code earlier this year. The amendments include the introduction of a governance framework for signatory firms and updates to the no-blame funding wording.
The power of prevention in the fight against APP fraud
Authorised Push Payment (APP) fraud has reached unprecedented levels in the UK, as criminal organisations have adapted to and capitalised upon the impact of Covid-19 over the last year. Recent statistics from UK Finance show that APP fraud has increased in value and volume from 2019 to 2020, with losses up 5 percent to £479million […]
Call for Input for the CRM Code issued by the LSB
Today we are issuing a Call for Input around the CRM Code, seeking to explore the findings from the review in more detail.
CRM Code review roadmap published by the LSB
As part of our review of the CRM Code, we have published a roadmap outlining the upcoming activity we will be undertaking in 2021.
Review of the CRM Code for Authorised Push Payment (APP) scams published by the LSB
We have published a set of recommendations based on our recent consultation on the CRM Code for APP scams.
Review of Effective Warnings provision of the CRM Code published by the LSB
Following our thematic review of how signatory firms are applying the Effective Warnings provision of the CRM Code, today we have published our report which outlines our findings and recommendations for firms.
Let’s talk about keeping your money safe – Talk Money Week
This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.