This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.
2020: The Year in Insight Read More >
This past year, we have focused on identifying, supporting and helping firms to adapt to changes caused by the pandemic, in order to protect their customers.
How can financial service firms
Improving the odds of a good outcome: tier restrictions and problem gambling Read More >
How can financial service firms
The looming threat of a no-deal Brexit, coupled with a second national lockdown, promises a difficult winter for SMEs on top of what has already been a challenging year. Emma Lovell, Chief Executive of the LSB, explores why current uncertainty in the public sector is driving the private sector to step up and meet the needs of its SME business customers.
Why banks must be the future of funding and more for SMEs Read More >
The looming threat of a no-deal Brexit, coupled with a second national lockdown, promises a difficult winter for SMEs on top of what has already been a challenging year. Emma Lovell, Chief Executive of the LSB, explores why current uncertainty in the public sector is driving the private sector to step up and meet the needs of its SME business customers.
Does the life experience of customer contact agents have an impact on the service customers receive? Our new research explores the impact of life experience on customer outcomes, highlighting the importance and risks of applying personal life experience to your customer service to enhance company culture and improve customer outcomes.
The meaning of life experience Read More >
Does the life experience of customer contact agents have an impact on the service customers receive? Our new research explores the impact of life experience on customer outcomes, highlighting the importance and risks of applying personal life experience to your customer service to enhance company culture and improve customer outcomes.
This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.
Let’s talk about keeping your money safe – Talk Money Week Read More >
This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.
With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?
Blog: The power of shared experience and local lockdowns Read More >
With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?
As part of our commitment to World Mental Health Day, we are working with four charities to raise awareness of the impact of mental health on financial wellbeing.
World Mental Health Day: Raising awareness to raise standards Read More >
As part of our commitment to World Mental Health Day, we are working with four charities to raise awareness of the impact of mental health on financial wellbeing.
As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.
Life after lockdown – supporting case studies and guidance notes Read More >
As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.
Insight & Support have published their second Coronavirus insights series: Life after lockdown.
Coronavirus Insights Series 2: Life after lockdown. Read More >
Insight & Support have published their second Coronavirus insights series: Life after lockdown.
As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.
Blog: I refuse to remote work any longer….I’m connected working. Read More >
As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.
