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Mental Health Awareness Week – using nature to nurture wellbeing
This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.
Keeping it simple: the fight against jargon and unsuitable comms
Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.
The power of prevention in the fight against APP fraud
Authorised Push Payment (APP) fraud has reached unprecedented levels in the UK, as criminal organisations have adapted to and capitalised upon the impact of Covid-19 over the last year. Recent statistics from UK Finance show that APP fraud has increased in value and volume from 2019 to 2020, with losses up 5 percent to £479million […]
LSB Insights: credit and essential spending
What if some signs of banking customers in financial difficulty are being missed? Read our latest thought piece to find out why using credit to pay for essential spending could be one such trigger, and what lenders can do to help support their vulnerable customers.
The customer journey in a digital world: part two
How do financial services firms keep up with the pace of change in technology innovation whilst ensuring good customer outcomes? Following our first thought piece on the customer journey in a digital world, part 2 explores how firms can navigate these challenges and opportunities, from the importance of testing and feedback to the identification of vulnerable customers
The customer journey in a digital world: new thought piece
In our latest thought piece, we explore how, by thinking about the customer journey in the digital space, firms can tailor their offering to ensure good customer outcomes and stay ahead in the digital age.
Let’s talk about keeping your money safe – Talk Money Week
This Talk Money Week, let’s get talking about keeping your money safe. APP scams can be incredibly damaging to the financial wellbeing of customers. Firms signed up to the CRM Code commit to provide increased protection to their customers from scams.
Blog: The power of shared experience and local lockdowns
With every aspect of life disrupted as we learn to live side-by-side with a global health emergency, there has never been a more important time for financial service firms to provide reassurance, continuity and tailored outcomes for individual customers and businesses. How can banks ensure their teams are providing this level of service to every customer?