The LSB welcomes the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers.
The LSB welcomes the FCA’s Consultation Guidance for firms on the fair treatment of vulnerable customers.
As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.
Life after lockdown – supporting case studies and guidance notes Read More >
As part of their new Coronavirus insights series: Life after lockdown, Insight & Support have created a training session for registered firms on supporting customers after lockdown.
Insight & Support have published their second Coronavirus insights series: Life after lockdown.
Coronavirus Insights Series 2: Life after lockdown. Read More >
Insight & Support have published their second Coronavirus insights series: Life after lockdown.
The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.
Review of the CRM Code Read More >
The LSB has today launched a review of the CRM Code for APP scams. The review will consider the Code’s effectiveness in its first year and impact on consumers and the industry.
As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.
Blog: I refuse to remote work any longer….I’m connected working. Read More >
As organisations start to work out if, how and when employees will return to the office, our Head of Insight and Support, Anna Roughley blogs about her experience and thoughts on connected working.
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
Coronavirus; working through it Read More >
In response to the coronavirus pandemic, Insight & Support published a series of thought pieces focusing on authorised push payment (APP) scams, vulnerability, and SME financial difficulty.
The LSB supports the steps taken to assist business customers experiencing disruption caused by the coronavirus pandemic.
Response to the launch of Bounce Back Loan Scheme (BBLS) Read More >
The LSB supports the steps taken to assist business customers experiencing disruption caused by the coronavirus pandemic.
We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.
Review of approach to reimbursement of customers summary report published by the LSB Read More >
We have published our summary report, Review of approach to reimbursement of customers – provision R2(1) (c) of the CRM Code for authorised push payment scams.
The LSB welcomes the changes HM Treasury has announced to the CBILS to support the swift provision of finance to SMEs and the launch of the Bounce Back Loan scheme (BBL).
The LSB welcomes the changes HM Treasury has announced to the CBILS to support the swift provision of finance to SMEs and the launch of the Bounce Back Loan scheme (BBL).
The LSB is working with the financial services sector to ensure it is responding effectively to the COVID-19 (Coronavirus) outbreak.
LSB COVID-19 Statement Read More >
The LSB is working with the financial services sector to ensure it is responding effectively to the COVID-19 (Coronavirus) outbreak.
