Driving fair customer outcomes

Our mission is to drive fair customer outcomes within financial services through independent oversight.

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Latest News

Mental Health Awareness Week – using nature to nurture wellbeing

This Mental Health Awareness Week, we’re reflecting on the powerful benefits of nature to our mental health. LSB’s Head of Insight & Support Anna shares her lockdown experience and how the LSB is supporting firms to identify mental ill health in our latest blog.

Standards for all: delivering good outcomes regardless of size

In an increasingly complex regulatory landscape, the sheer number of rules and requirements can seem overwhelming for financial services firms. But this does not mean that ensuring good customer outcomes should fall off the agenda. 

Keeping it simple: the fight against jargon and unsuitable comms

Is there a risk that jargon could lead to bad customer outcomes? Read our latest article to find out why keeping it simple with communications can hold the key to customer engagement in financial services.