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| ORGANISATION | WHAT THEY DO | LINK TO WEB SITE |
| Advertising Standards Authority (ASA) | The ASA is the independent body set up by the advertising industry to police the rules laid down in the advertising codes. | www.asa.org.uk |
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Advice N.I. | The independent advice network in Northern Ireland | www.adviceni.net | |
Advice U.K. | Network of independent advice agencies in the UK | www.adviceuk.org.uk | |
British Bankers Association (BBA) | The principal trade association for banks operating in the UK. | www.bba.org.uk | |
Building Societies Association (BSA) | Established in 1869, the BSA is the trade association for UK building society. | www.bsa.org.uk | |
Callcredit | A Credit Reference Agency, Call Credit provides information to individuals, lenders and other organisations which enable them to establish an individual's credit history. | www.callcreditcheck.com | |
Citizens Advice Bureaux | A registered charity, The Citizens Advice Bureaux offers a free service to help people resolve their legal, money and other problems. | www.citizensadvice.org.uk | |
Citizens Advice N.I. | Information on Citizens Advice services in Northern Ireland | www.citizensadvice.co.uk | |
Citizens Advice Scotland | As above, but in Scotland | www.cas.org.uk | |
Consumer Council N.I. | The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland's consumers. | www.consumercouncil.org.uk | |
Consumer Credit Counselling Service (CCCS) | See StepChange Debt Charity | | |
Consumer Credit Trade Association (CCTA) | Founded in 1891, the CCTA is the trade organisation for the consumer credit industry | www.ccta.co.uk | |
Consumer Direct | Consumer Direct is a telephone and online consumer advice service, supported by the Office of Fair Trading, providing advice to help resolve problems and disagreements you may be having with suppliers of goods or services. | www.consumerdirect.gov.uk | |
Consumer Futures | Consumer Futures is the new statutory organisation campaigning for a fair deal for consumers in England, Wales, and Scotland. It was formed on 1 October 2008, when it absorbed the National Consumer Council (including the Welsh and Scottish Consumer Councils). Consumer Futures is able to address consumer issues across different sectors, undertake cross-sectoral research, and provide a voice for consumers in dialogue with companies, regulators, Government and Europe. | www.consumerfutures.org.uk | |
Credit Action | Credit Action is a national money education charity, helping people manage their money better. | www.creditaction.org.uk | |
Credit Services Association | Association of firms undertaking debt collection | www.csa-uk.com | |
Debt Action NI | Advice NI is currently running a project called Debt Action NI which offers free, confidential and impartial debt and money advice to everyone in Northern Ireland. | www.debtaction-ni.net | |
Disability Rights Commission | An independent body established in April 2000 by Act of Parliament to stop discrimination and promote equality of opportunity for disabled people. | www.direct.gov.uk | |
Equifax | A Credit Reference Agency, Equifax provides accurate and up-to-date information about people applying for credit to the applicant and organisations such as banks, building societies, mortgage companies, retailers and mobile phone providers. | www.equifax.co.uk | |
Experian | A Credit Reference Agency, Experian provides consumers, businesses and the public sector with information and analysis to help them make important decisions. | www.experian.co.uk | |
Finance & Leasing Association (FLA) | The FLA is the principal representative of the asset, consumer and motor finance sector in the UK. FLA's mission is to advance the interests of its members and their customers by promoting an open, competitive and fairly regulated market place. | www.fla.org.uk | |
Financial Conduct Authority (FCA) | An independent body that regulates the financial services industry in the UK. | www.fca.gov.uk | |
Financial Ombudsman Service | Offer a free service to consumers to help settle individual disputes between consumers and financial firms where following the firms complaints process has proved unsatisfactory. | www.financial-ombudsman.org.uk | |
Get Safe Online | A website sponsored by government and leading businesses, providing a free public service helping users protect themselves against threats on the internet. | www.getsafeonline.org | |
Information Commissioner's Office | The Information Commissioner's Office is the UK's independent public body set up to promote access to official information and to protect personal information. | www.ico.gov.uk | |
Money Advice Scotland | Obtain details about money advisers in Scotland | www.moneyadvicescotland.co.uk | |
Money Advice Service | The Money Advice Service has been set up by Government to provide free, independent money advice. | www.moneyadviceservice.org.uk | |
Money Advice Trust | Money advice offers a structured approach to managing severe personal debt. Advisers are trained to assess the situation, offer reassurance, maximise their clients' income if possible and negotiate with creditors on their behalf. | www.moneyadvicetrust.org | |
Money Basics | Offers Simple, clear independent information regarding money. They have facts, case studies and useful contacts to help the consumer make good financial decisions. | www.moneybasics.co.uk | |
National Debtline | National Debtline is a national telephone helpline for people with debt problems in England, Wales and Scotland. Their service is free, confidential and independent. | www.nationaldebtline.co.uk | |
Office of Fair Trading (OFT) | The OFT's goal is to make markets work well for consumers. Markets work well when there is vigorous competition between fair-dealing businesses. The OFT's activities in pursuit of this goal involve enforcement, market studies and
Communication. | www.oft.gov.uk | |
Office of the Public Guardian | Provides resources for anyone who has questions about managing the finances of someone who is mentally incapacitated | www.publicguardian.gov.uk | |
Payplan | Provides free debt advice, debt management plans & IVA's | www.payplan.com | |
StepChange Debt Charity | The StepChange Debt Charity is a registered charity whose purpose is to assist people who are in financial difficulty by providing free, independent, impartial and realistic advice. | www.stepchange.org | |
The Community Legal Service | Set up by the Legal Services Commission, The Community Legal Service help you find the right legal information and advice to solve your problems. | www.clsdirect.org.uk | |
The Council of Mortgage Lenders (CML) | The Council of Mortgage Lenders is the trade association for the mortgage lending industry and provides a range of general consumer information including downloadable guides on home buying and selling, equity release products, buy to let products and mortgage payment protection insurance. | www.cml.org.uk | |
Which? | An independent Charity, championing consumer rights via their magazine Which? | www.which.co.uk | |
