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HOW DO I COMPLAIN?

If you have a problem with your financial service provider, you should complain first to the bank, building society or card issuer involved. They will give you a copy of their complaints procedure. This sets out the timescale they are required to follow in dealing with your complaint.

After they have looked into your complaint, they will write to tell you the outcome of the investigation. They will also tell you about your right to take up your complaint to the Financial Ombudsman Service (FOS), if you are still not happy.

Although the LSB investigates serious breaches of the Code, it is not able to investigate individual complaints on behalf of customers as that is the role of the FOS.


Financial Ombudsman Service

 

The independent service for settling disputes between businesses providing financial services and their customers.

Click here to view the FOS guide Your Complaint and the Ombudsman Brochure

Financial Difficulties


If you are having financial difficulties, you can get help and advice from debt-counselling organisations. The following organisations provide free money advice:

You should also be aware that there are other companies that charge a fee for managing your debts.  It is your responsibility to check the fees that may be charged before asking these companies to act on your behalf.


 
IMPORTANT LINKS
Click here to find out the companies and organisations who have signed up to the Codes.

FINANCIAL OMBUDSMAN SERVICE

View the FOS website.

Click here for guidance on how to make a complaint against a bank or other banking service provider

USEFUL ORGANISATIONS

View web links

Click here to find out the companies and organisations who have signed up to the Codes.

WHO SUBSCRIBES?

Find out which organisations have signed up to the Code.